Jackieinpdx's Blog

Update: I do not have my Qwest 20% discount. I have to go back in and have them upload my photo id yet again. Also I found out today that the word is that Verizon will be selling the new RIM Storm Blackberry beginning in 11/14. So my plan is to return my MOTO Q and get the new crackberry. VZW has a 30 day customer guarantee, no questions asked return policy. I however will let them know that I am returning the phone because I think that had I known the Storm release date was less than two weeks away I would have waited.

The Storm has a touch screen and looks like it will be very easy and cool to use. Much better than the tiny little keys I have on the MOTO.I spent over an hour in the Verizon Wireless store on Saturday. My only mistake was that I did not bring a copy of my current provider’s bill. How would I know that was needed? I did not need my bill when I ported my wireless # from AT&T to Qwest. That transaction was done over the phone. The sales person helping me could not get my order to go through. I must have given him the same information over and over at least 4 times. I really do not like to have to verbally give out my SSN. I mean there were people within two feet of me on both sides. I also ran into huge problems because as a Qwest employee I get a 20% discount off of the monthly Verizon plan charges. The rep had to scan my Qwest id photo to upload to my account information. He tried many times from two different computers and couldn’t get it to upload. He was asking for help from two other sales reps. Finally one of the other guys got my photo id to upload from his computer. Because I did not have my full account # with me the rep could not fully activate my account. He told me that I had to call the customer service department and give them my full account # so they could complete the activation. I was standing in the Verizon store for over an hour. I was so ready to sit down and put some ice on my knee but decided I deserved a late lunch out first. When I got home I called Verizon Wireless customer service and after three transfers got someone who could help me, well sort of. He had to take all of my information over again. Then he transferred me to someone in their credit department who needed to set up some security questions regarding my credit history. I was so ticked off by this time that I almost told them to F it and cancel my service request. Meanwhile I got a call from the sales rep at the store who wanted to know why my service wasn’t activated yet. Well, duh it was your problem to begin with. I told him I was on another phone with Verizon customer service. He, I am sure was worried that his sale had not completed (sales compensation) and he asked me to come back into the store so he could try to finish the transaction. Sorry, I said that is not going to happen!
Finally a couple of hours later my service was initiated and I now have Verizon Wireless service. I still am doubtful if I have the 20% Qwest employee discount on my account. That will be a follow up question with the sales rep when I go back in later in the week to have them synch my Bluetooth headset to the phone.
I already do really like the smart phone that I bought. Believe me I have spent much time already programming it and still have more to do. I have unlimited text messaging and can synch to up to 6 email accounts. I have only two email accounts but it will be nice to have both my work and personal email available to me on my phone. My next to do is to get some cool ringtones so I can differentiate callers. I already found that I can buy Gone With the Wind’s Tara’s song for my daughter Tara’s in coming calls.

Filed under: Communications, shopping | Tagged: customer service, Smartphones, Verizon Wireless |